CLOUD OPERATIONS & INFRASTRUCTURE
Your critical operations. Under control.
We operate AWS, Azure and hybrid environments supporting SAP and other business-critical platforms, with clear ownership across infrastructure, security, resilience and cost.
SAP & HANA workloads · Operational continuity · 24×7 critical response
EXPERIENCE IN CRITICAL ENVIRONMENTS
Telcel
AWS server support.
Experience applied to enterprise operations that demand continuity and control.
From infrastructure support to accountable cloud operations.
Cloud infrastructure is the operating foundation for SAP, data and business-critical services. We connect platforms, security, resilience, performance and cost under one service governance model.
SAP & enterprise workloads
Operational visibility
Security & recoverability
Performance & cost discipline
Run. Protect. Optimize. Govern.
01
Run
Infrastructure, platforms and connectivity with defined ownership and disciplined execution.
02
Protect
Security, backup, recovery, patching and access controls embedded in daily operations.
03
Optimize
Continuous tuning of performance, capacity, architecture and cost.
04
Govern
SLAs, KPIs, changes, configurations, risks and service reviews.
TECHNICAL CAPABILITY
Built for enterprise workloads.
01
SAP & data platforms
Specialized operations for SAP on AWS, HANA, NetWeaver and mission-critical databases.
02
Cloud infrastructure
AWS EC2, EBS and VPC; Azure compute; Linux, Windows, storage and connectivity.
03
Security & recoverability
IAM, hardening, vulnerability response, backup validation and restore testing.
OPERATING SCOPE
Across the cloud operating stack.
Security & resilience
IAM, hardening, vulnerability response, disaster recovery and operational controls.
Observability & automation
Monitoring, logging, alerting, automation and infrastructure as code.
FinOps & governance
Cost visibility, capacity planning, policy controls and accountable optimization.
GOVERNANCE & CONTINUOUS IMPROVEMENT
Cloud operations with clear outcomes and accountable owners.
Service governance
Named service leadership, defined roles, escalation paths, change controls and third-party coordination.
SLAs & resilience
Business-impact severity, measurable commitments, availability targets and recovery objectives.
KPIs, observability & FinOps
Performance, incident recurrence, capacity, costs, risks and an improvement backlog with accountable owners.
OPERATING CYCLE
01
Observe
02
Triage
03
Restore
04
Analyze
05
Optimize
SERVICE MODELS
The coverage your operations need.
The right model depends on criticality, complexity, internal capability and the balance between control and cost.
Dedicated team
For mission-critical environments requiring maximum continuity.
Named end-to-end accountability
Deep environment knowledge
Maximum operational control
Named core team
Cloud leads supported by shared specialists on demand.
Consistent accountability
Platform and security specialists
Elastic capacity without losing context
Hybrid operations
Dedicated coverage for critical workloads and shared coverage for secondary platforms.
Focus on critical systems
Complementary shared support
Balanced cost and operational control
Let’s talk about your critical cloud operations.
Let’s review your priorities for continuity, security, performance and cost control.