ERP & cloud editions
SAP ECC · SAP S/4HANA
On-premise, Private Edition and Public Edition. Support aligned with each deployment and responsibility model.
SAP OPERATIONS & SUPPORT
Your SAP ecosystem. Working as one.
Functional support, Basis and specialist engineering to keep your business moving. With clear ownership, controlled change and a team built around your operation.
BUSINESS CONTINUITY, BY DESIGN
Business processes
Business processesSAP applications & integrations
SAP applications & integrationsSAP Basis · HANA · Cloud
One coordinated operating model
Senior-led service
ECC · S/4HANA · SAP solutions
Mexico & United States
YOUR SAP LANDSCAPE
Experience across the systems your business relies on.
Coverage that connects ERP, industry solutions, data and the technical components that keep them operating.
Industry & operations
Retail · CAR · Fashion
WM/EWM · HCM
Business processes across finance, sales, supply chain, manufacturing and industry operations.
Data & technical platform
BW · BPC · MDG
HANA · NetWeaver · Fiori
Technical support, integrations and application services with a defined scope for each solution.
SAP edition and hosting environment are assessed separately: AWS, Microsoft Azure, private cloud and on-premise infrastructure.
SAP BASIS & TECHNICAL OPERATIONS
Technical depth.
Operational confidence.
Basis connects application health, performance, change and recovery. A specialist capability integrated into day-to-day service and complex incident response.
Functional support + Basis + ABAP + integrations. Coordinated around the same business priority.
Health & performance
Availability, capacity, jobs and queues.
HANA & landscapes
Administration and optimization across DEV, QAS and PRD.
Controlled change
Transports, maintenance, patches and SAP Notes.
Connected systems
Interfaces, certificates, services and technical connections.
System lifecycle
System copies, refreshes and post-upgrade stabilization.
Recoverability
Backup validation, restore tests and provider coordination.
Execution and coordination responsibilities are defined with the client, SAP and infrastructure providers for each environment.
OUR SUPPORT DELIVERY MODEL
Clear ownership.
Connected expertise.
From the first report to validated recovery, each case has an owner, a route and the right level of expertise.
GOVERNANCE ACROSS EVERY LEVEL
SDM & service governance
SLA & performance
Communication
Escalation
Service reviews
SUPPORT FLOW
Escalation according to impact and complexity
CLIENT
Users & IT
Report the issue, confirm business impact and validate the solution.
Users · Key users · Process owners
→
L1
Service Desk
Records, prioritizes and resolves standard requests. Escalates when needed.
ITSM · Triage · Assignment
→
NEXTON · L2
AMS support
Functional and technical resolution, with specialists aligned to the case.
Business processes · Basis · Interfaces
→
NEXTON · L3
SAP engineering
Advanced diagnosis and engineering for complex incidents.
Senior experts · Advanced Basis · ABAP · Integration
CLOSE & LEARN
Client validation
·Documented closure
Documented closure·Knowledge base
Knowledge baseP1 / P2 · Critical response
Hotline, on-call specialists and coordinated escalation. Every case is recorded in ITSM.
24×7
On-call coverage option
L1 may be provided by the client or Nexton. P3/P4 follow the agreed service window; coverage is defined in the SLA.
Nexton coordinates SAP and other providers when their intervention is needed, keeping the client informed throughout the case.
One model. Three ways to staff it.
Select an option
A team assigned to your operation, with reserved capacity and continuous knowledge of your processes, applications and priorities.
Dedicated team with service leadership
A core team that knows your business, backed by shared specialists to extend capacity as demand changes.
Dedicated core team + shared specialists
Access to a shared team through an agreed service catalogue and capacity, with defined priorities, ownership and service levels.
Shared team + agreed capacity and SLAs
SERVICE THAT EVOLVES
Restore service today.
Improve tomorrow’s operation.
A visible service backlog, shared priorities and the evidence needed to make better operating decisions.
Transition with control
Assessment, knowledge transfer, documentation and stabilization.
Business-critical moments
Financial close, inventory counts, peak seasons and post-go-live support.
Measurable service
Response, restoration, recurring incidents, aged backlog and change success.
Continuous improvement
Root cause analysis, prioritized improvements and knowledge retained by your team.
Automation and AI can assist triage, alert analysis and knowledge retrieval. Operational actions remain subject to defined approvals.
Automation and AI can assist triage, alert analysis and knowledge retrieval. Operational actions remain subject to defined approvals.
THE NEXTON PERSPECTIVE
Ownership. Not Go-Live.
Go-live is a milestone. The lasting capability is knowing how to operate, govern and evolve SAP. Our perspective on knowledge enablement—and an AMS model that strengthens your organization’s ownership.
01
Assisted execution
02
Guided co-ownership
03
Operational autonomy
04
Governed evolution
Read the paper
PDF · English
INDUSTRY EXPERIENCE, APPLIED TO OPERATIONS
Manufacturing & industrial
Automotive
Retail & consumer goods
Telecommunications
Public sector
6-PAGE SERVICE OVERVIEWAMS SERVICE OVERVIEW | 2026
See how accountable SAP operations are designed.
Explore the operational scope, governance, engagement models and improvement discipline behind Nexton’s SAP Application Management Services.
01
Functional, Basis, integration and cloud coverage
02
Governance, service levels and operational accountability
03
Dedicated, named-core and hybrid engagement models
AMS BUYER’S GUIDE | 2026
Choose your AMS partner with confidence.
Compare partners on what matters: service ownership, measurable commitments, transition readiness and continuous improvement. A practical guide for a defensible sourcing decision.
01 — Seven criteria to evaluate AMS proposals.
02 — A weighted scorecard and evaluation worksheet.
03 — Questions to test transition plans and client references.
Make your SAP operation more predictable.
Let’s assess your landscape, support demand and critical processes to define the right operating model.
Assess your SAP operation
Assess your SAP operation